Cancellation & Refund Policy
Last updated: 5 October 2026
Scan2Star starts with 7 days free, so you can try everything before paying. This page explains cancelling and refunds for paid plans.
1. Free week
The first 7 days are free and need no card. If you do not choose a plan, nothing is charged.
2. Cancelling a plan
- You can cancel any time from Dashboard → Plan → Stop renewing, or by writing to us.
- After cancelling you keep full access until the end of the week or month you already paid for. No further payment is taken.
- If you chose a plan during the free week and cancel before it ends, you are not charged.
3. Refunds
- Plans are paid in advance for a week or a month. We do not refund a period that has already started, because the service is available to you from the moment of payment.
- If you were charged twice, charged after cancelling, or charged a wrong amount, we refund the extra amount in full.
- If the service was not available to you for most of a paid period because of a fault on our side, write to us and we will refund or extend that period.
4. How to ask, and how long it takes
Email info@capturo.in or call +91 76001 00886 within 7 days of the charge, with your registered mobile number or email.
Approved refunds are sent to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.